Privacy Policy

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EcoWave Acoustics - Last Updated: 30 April 2026 Jurisdiction: Western Australia, Australia

EcoWave Acoustics  is an acoustical consultancy firm based in Western Australia. We are committed to protecting the privacy and security of the personal information we collect from our clients, partners, website visitors, and job applicants.

We understand that as an acoustical consultancy, we often handle sensitive data, including architectural drawings, proprietary building designs, and confidential site survey recordings. We adhere to the Australian Privacy Principles (APPs) and relevant Western Australian laws to ensure your information is handled with the highest standards of confidentiality and security.

We collect information necessary to provide our acoustic modelling, noise assessment, and consultation services.

• Contact Details: Name, job title, company name, email address, phone number, and physical address.
• Professional Details: Details regarding your role in construction, architecture, engineering, or facility management.
• Payment Information: Credit card or banking details (processed securely via third-party payment gateways; we do not store full card numbers).
• Job Applications: Curriculum Vitae (CV), references, and qualifications if you apply for employment with us.

To perform our services, we may process specific technical data:

• Building Specifications: Floor plans, architectural drawings, 3D models, and material specifications provided by you.
• Measurement Data: Raw data from sound level meters, vibration sensors, and acoustic recordings.
• Audio/Video Recordings: Recordings made during on-site acoustic surveys for analysis purposes.
• Confidential Business Information: Strategic details about your facility, security systems, or proprietary designs.

We use your information for the following purposes:

• Service Delivery: To conduct acoustic modeling, noise surveys, vibration analysis, and provide technical reports.
• Communication: To respond to inquiries, manage project timelines, send invoices, and handle contractual matters.
• Regulatory Compliance: To ensure your project meets the Building Code of Australia (BCA), National Construction Code (NCC), and relevant Western Australian building standards.
• Business Improvement: To analyze website traffic and improve our digital services.
• Marketing: To send newsletters or industry updates (only with your explicit consent).

Under the Privacy Act 1988 (Cth), we collect and use your personal information primarily because:

• Contractual Necessity: It is necessary to enter into or perform the contract for our acoustic services.
• Legitimate Interests: We have a legitimate business interest in operating our consultancy and improving our services.
• Consent: You have given us explicit consent to collect and use your data for specific purposes (e.g., marketing).
• Legal Obligation: We are required by law to keep certain records (e.g., for tax purposes under the Taxation Administration Act 1953).

We do not sell your personal information. We may share information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us (e.g., cloud hosting, specialized acoustic software providers, payment processors), under strict confidentiality agreements.
• Subcontractors: With qualified subcontractors (e.g., vibration specialists) necessary to complete your project, only to the extent required.
• Regulatory Bodies: If required by law, by the Building Commission WA, or by government authorities for compliance checks.
• Legal Requirements: If required by a court order, subpoena, or government investigation.
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

Confidentiality Clause: All client project data (plans, recordings, measurements) is treated as strictly confidential. We will not share this data with third parties without your written permission, except where required by law.

We implement industry-standard security measures to protect your information:

• Encryption: SSL/TLS encryption for data transmitted over our website.
• Access Controls: Strict access limits to client project files; only authorized personnel involved in a project can access specific data.
• Secure Storage: Client data is stored on secure, password-protected servers located in Australia, with regular backups.
• Data Retention: We retain data only as long as necessary to fulfill the project scope, comply with the Building Act 1999 (WA), and meet legal record-keeping obligations (typically 7 years for tax and legal purposes). Afterward, data is securely deleted or anonymized.

We may use cloud services or software hosted overseas. However, we take reasonable steps to ensure that any overseas provider complies with the APPs. If we transfer data overseas, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your privacy.

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or outdated data.
• Complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles.
• Opt-Out: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact us using the details below.

Our website uses cookies to enhance user experience and analyse traffic. You can configure your browser to refuse cookies, though this may impact the functionality of our website. 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new policy.

If you have any questions about this Privacy Policy, our data practices, or wish to lodge a complaint, please contact our Privacy Officer:

EcoWave Acoustics

Email: info@ecowaveacoustics.net